Microsoft offers inspired collaboration through integrated capabilities and consolidated platforms. In this short video, learn how #MicrosoftTeams features can keep your team engaged while they are working remotely.
Offer seamless connectivity between multiple systems.
COSMIC communicates seamlessly across multiple platforms, including portals that Microsoft customers andpartners—companies that provide Microsoft products or services—use to submit issues or check the status of acase.
Optimize agent workflow
In COSMIC, we can apply multiple types of holds on a case. Now, agents can reach out to multiple teams concurrently for help—such as asking a customer for more information while they reach out to the sales team for assistance.
Support flexible and configurable SLAs
With COSMIC, SLAs can beconfigured in any number of ways—by the business unit, by geography, and so on.